Cancellation and Refund Terms

This page summarises the terms for cancelling a Skalon subscription and obtaining a refund. The complete terms are set out in the Skalon Subscription and Terms of Service; in the event of conflict, the Agreement prevails.

1. NATURE OF THE SERVICE

1.1. Skalon is a subscription-based cloud software service that audits advertising and analytics accounts and produces optimization recommendations. No physical product is delivered.

1.2. The Service is offered in monthly Subscription Terms. Current plans and fees are published at skalon.ai. In the plans where it is offered, optional operations support is added to the plan fee on the basis of the published hourly rate and the number of monthly hours you select, and is invoiced in the same term. Fees are denominated in Turkish Lira (TRY) and are exclusive of taxes unless stated otherwise.

2. CANCELLATION

2.1. You may cancel your subscription at any time, without giving any reason, from Settings → Subscription inside the application. You do not need to contact us to cancel.

2.2. Cancellation takes effect at the end of the current Subscription Term. You continue to use the Service until the end of that term; access ends at the end of the term and no further charge is made.

2.3. Cancellation may be made at any time before the end of the current term; no renewal charge is made for a cancelled subscription.

3. REFUND

3.1. Within 14 days of your first registration for the Service you may cancel your subscription without giving any reason and receive a full refund of the amount paid. This right may be exercised only once per customer. For subscriptions with a free trial period, this 14-day period runs from the date of the first charge.

3.2. No refund is made for cancellations after the 14-day period. You continue to use the Service until the end of the Subscription Term you have paid for.

3.3. In the event of an uninterrupted service outage attributable to Rapture and lasting longer than 15 days, a pro-rata refund or service credit is applied for the duration of the outage.

3.4. Refund requests are sent to hello@skalon.ai or initiated from within the application. Approved refunds are returned to the card used for payment, through iyzico, within 14 days at the latest. The time for the amount to appear on your card may vary depending on your bank.

3.5. Any invoice issued for a refunded amount is corrected by a refund invoice in accordance with applicable legislation.

4. IF PAYMENT CANNOT BE COLLECTED

4.1. If payment cannot be collected on the renewal date, you are notified and given 7 days to complete payment.

4.2. If payment is not completed within that period, the account is locked. In a locked account no operation is possible, including signing in, viewing the dashboard, analysis and export.

4.3. Your data is retained for 90 days from the lock date. If the outstanding balance is settled within that period, the account is reopened without data loss. At the end of 90 days the data is permanently deleted; this cannot be reversed.

4.4. Your rights to request information, rectification and erasure under the Turkish Personal Data Protection Law and, where applicable, the GDPR remain valid at all times regardless of your payment status.

5. CONTACT

Rapture Danışmanlık ve Teknoloji Anonim Şirketi

Archerson Köşkü, Zühtüpaşa Mah., Şefik Bey Sk. No: 3, 34724 Kadıköy / İstanbul, Türkiye

MERSİS: 0733140274200001 · Tax office / no: Kartal VD / 7331402742

E-mail: hello@skalon.ai