Distance Sales Agreement

This Distance Sales Agreement (the "Agreement") is concluded electronically, without any physical meeting, between the PROVIDER identified below and the CUSTOMER subscribing to the Skalon service online, pursuant to Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. Where the Customer is a merchant or acts for commercial purposes, consumer legislation does not apply; in that case the relationship between the parties is governed by the Subscription and Terms of Service and general provisions of law. Mandatory statutory rights of customers qualifying as consumers remain reserved in all cases.

1. PARTIES

PROVIDER ("Rapture" or "Skalon"):

• Trade name: Rapture Danışmanlık ve Teknoloji Anonim Şirketi
• Registered address: Archerson Köşkü, Zühtüpaşa Mah., Şefik Bey Sk. No: 3, 34724 Kadıköy / İstanbul, Türkiye
• MERSİS number: 0733140274200001
• Tax office / number: Kartal VD / 7331402742
• E-mail: hello@skalon.ai
• Website: skalon.ai

CUSTOMER ("Customer" or "Buyer"): the natural or legal person subscribing to the Skalon service with the name / trade name, e-mail address and billing details declared on the sign-up screen. The information provided by the Customer at sign-up forms an integral part of this Agreement.

2. SUBJECT MATTER

The subject matter of this Agreement is the sale of a subscription to Skalon, a software-as-a-service (SaaS) application accessed over the internet, and the determination of the parties' rights and obligations. Skalon is an analytics service that, with the Customer's authorisation, connects to the Customer's advertising and analytics platform accounts (Meta Ads, Google Ads, TikTok Ads, Google Analytics, Adjust and other platforms announced on skalon.ai), monitors advertising performance, detects issues, provides optimisation recommendations and applies the changes approved by the Customer to the accounts. The connection is read-only by default; write access is granted only with the Customer's separate and explicit consent.

The service is provided entirely electronically; no physical goods are delivered. The detailed scope, operation and limits of the service are set out in the Subscription and Terms of Service (skalon.ai/subscription-terms); this Agreement and the Subscription and Terms of Service apply together.

3. PRICE, PAYMENT AND INVOICING

The subscription fee is determined by the plan selected by the Customer at sign-up and is published in Turkish Lira at skalon.ai/pricing; plans are tiered by the size of the monthly advertising spend, and separate plans are offered for agencies and freelancers. In the plans where it is offered, optional operations support is added to the plan fee on the basis of the published hourly rate and the number of monthly hours selected by the Customer, and is invoiced in the same term. Published prices are exclusive of VAT; at the payment step, the total amount to be charged including VAT is clearly displayed to the Customer before confirmation.

Payment is collected by credit card, in advance, at the start of each monthly subscription term. The payment infrastructure is provided by iyzico Ödeme Hizmetleri A.Ş.; card details are never seen, stored or processed by Rapture. Unless terminated by the Customer, the subscription renews automatically at the end of each term at the price applicable on that date; price changes are notified at least thirty (30) days before they take effect.

An e-archive invoice for each charge is sent electronically to the Customer's registered e-mail address.

4. TRIAL PERIOD

The subscription does not include a free trial unless a free trial period is granted under a campaign or agreement expressly stated on the sign-up screen; the first charge is made on the day the subscription starts.

Where a free trial period is granted, its length and terms are clearly shown on the sign-up screen; no payment is taken from the Customer during the trial and card details are stored with the payment institution solely for the charge after the trial. If the Customer terminates the subscription before the trial ends, the card is not charged at all. At the end of the trial, the subscription converts to a paid subscription on the plan selected at sign-up and the first charge is made on that date; before the conversion date, a reminder e-mail is sent stating the conversion date and the amount to be charged.

5. PERFORMANCE AND ACCESS TO THE SERVICE

Performance of the service begins immediately and electronically upon completion of sign-up; the Customer gains instant access to their account. By confirming on the sign-up screen, the Customer expressly requests and accepts that performance of the service begins before the withdrawal period expires.

Platform connections required for the service (Meta, Google, etc.) depend on the Customer's own authorisation; data-dependent parts of the service do not operate until connections are made. This does not mean the service has not been performed.

6. RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from this Agreement within fourteen (14) days without giving any reason and without paying any penalty. For subscriptions with a free trial period, this period runs from the date of the first charge; since no payment is taken during the trial, termination within the trial is free of charge in any event.

Legislation may provide an exception to the right of withdrawal for services performed instantly in electronic environments (Distance Contracts Regulation, Art. 15). Rapture does not rely on this exception and grants the above right of withdrawal contractually, in the Customer's favour.

It is sufficient to send the withdrawal notice by e-mail to hello@skalon.ai or to use the refund request button within the application. Within fourteen (14) days of receipt of the withdrawal notice, the full amount paid is refunded without any deduction, via iyzico, to the card used for payment. The time for the amount to appear on the account depends on the bank's processes.

7. TERMINATION AND STOPPING RENEWAL

There is no minimum commitment period. The Customer may terminate the subscription at any time with a single action in the application via Settings → Subscription; termination is not subject to any condition more burdensome than the sign-up path. Termination requests are fulfilled within seven (7) days at the latest and confirmed by e-mail; no charge is made for the following term.

Amounts paid for an unused term are refunded in full, without deduction, within fifteen (15) days upon the Customer's request. Details of the right of withdrawal and refund terms are set out in Section 6 of this Agreement and Article 7 of the Subscription and Terms of Service.

8. PERSONAL DATA

Personal data is processed in accordance with Turkish Law No. 6698 (KVKK) and applicable legislation, within the framework described in the Privacy Policy at skalon.ai/privacy and the Data Processing Addendum at skalon.ai/dpa. Customer data is hosted in Türkiye or in the European Union (Frankfurt) region, according to the hosting option selected for the subscription; where hosted in the European Union, cross-border transfers are carried out under Article 9 of the KVKK on infrastructure providing adequate safeguards.

9. DISPUTE RESOLUTION

Customers qualifying as consumers may apply to the Consumer Arbitration Committees of their place of residence, within the monetary limits announced annually by the Turkish Ministry of Trade, or to the Consumer Courts. For merchant customers, the İstanbul Anadolu Courts and Enforcement Offices have jurisdiction. This Agreement is governed by Turkish law; in case of any conflict between the Turkish and English versions, the Turkish version prevails.

10. ENTRY INTO FORCE

At the payment step, the Customer confirms electronically that they have read and accept this Agreement and the Pre-Contractual Information Form (skalon.ai/on-bilgilendirme); the Agreement is concluded upon this confirmation. Rapture records which version was accepted, on which date and by which account, and provides this record to the Customer upon request. This Agreement forms a single contractual whole together with the Subscription and Terms of Service, the Pre-Contractual Information Form and the Data Processing Addendum accepted at the same time.